Saltwater Solace
Last Updated: October 23, 2026

At Saltwater Solace, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and share information when you visit www.saltwatersolace.com, contact us, or reserve a stay at our vacation rental in Emerald Isle, North Carolina.

1. Information We Collect

We may collect the following information:

• Contact information: Your name, email address, telephone number, and mailing address when provided.

• Reservation information: Stay dates, number of guests, booking details, and communications related to your reservation.

• Identification documents: A government-issued photo ID uploaded through our OwnerRez booking process for guest identity verification.

• Payment information: Information needed to process payments and manage reservations through our booking and payment service providers.

• Website usage information: Information about visits to our website, such as pages viewed, device or browser information, and general website activity, collected through analytics technologies.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and communicate with guests.

• Process and manage reservations.

• Verify guest identity and administer rental requirements.

• Process payments, refunds, and applicable security authorizations.

• Provide information and assistance related to your stay.

• Maintain the security of our property and booking process.

• Understand and improve our website and guest experience.

• Meet applicable legal obligations and resolve disputes.

3. Booking and Payment Services

We use OwnerRez to manage reservations, guest communications, booking information, and identification documents submitted through the booking process.

We use Stripe as our credit card payment processor. Payment information is processed through the applicable booking and payment systems.

OwnerRez and Stripe may handle personal information according to their own privacy policies and applicable agreements.

You can review their policies here:

• OwnerRez: https://www.ownerrez.com/privacy

• Stripe: https://stripe.com/privacy

4. Photo Identification and Retention

We request a government-issued photo ID as part of our guest verification process. Uploaded identification documents may be accessible to us through our OwnerRez dashboard.

We retain identification documents only as long as reasonably necessary for guest verification, reservation administration, resolving outstanding issues, and applicable legal or contractual obligations.

When an identification document is no longer needed, we aim to delete it from the booking system. Other reservation records, including rental agreements and transaction records, may be retained for longer periods when reasonably necessary.

5. Website Analytics and Cookies

Our website uses Google Analytics to help us understand website traffic and improve the visitor experience.

Google Analytics may use cookies and similar technologies to collect information about website interactions. You can manage cookies through your browser settings and learn more about Google's privacy practices at https://policies.google.com/privacy.

Our website and third-party booking services may also use cookies or similar technologies necessary for their operation.

6. Sharing of Information

We may share information with service providers when necessary to operate our vacation rental, including our reservation platform, payment processor, website analytics provider, and other providers involved in delivering services to guests.

We may also disclose information when required by law, to protect our legal rights, or to address safety, security, or fraud concerns.

We do not sell guest contact information as a mailing list.

7. Information Security

We take reasonable steps to protect the personal information we handle and use third-party service providers for important booking and payment functions.

However, no internet-based system or method of electronic storage can be guaranteed completely secure.

8. Your Privacy Choices

You may contact us to request information about the personal data we hold about you, ask us to correct inaccurate information, or request deletion of information where appropriate.

Some information may need to be retained for legal, contractual, accounting, or legitimate business reasons. Additional privacy rights may apply depending on your location and applicable law.

You may also manage browser cookies and privacy preferences through your browser or device settings.

9. Third-Party Websites and Social Media

Our website may contain links to external websites, including social media platforms and third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when visiting their websites.

10. Children's Privacy

Our website is intended for adults arranging vacation accommodations. We do not knowingly solicit personal information directly from children through our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our website, booking practices, or legal obligations change. Updates will be posted on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Saltwater Solace
Emerald Isle, North Carolina
Email: info@saltwatersolace.com
Website: https://www.saltwatersolace.com